Workplace mediation (training)

Day 1 (19.5.): Emotions in the workplace and theoretical frameworks for mediation
– the state of organizations and changes in the concept of work
– root causes and escalation of conflicts
– schools of mediation
– restorative mediation process, phasing
– values of mediation and mediator ethics
– short interaction exercises

Day 2 (26.5.): Mediator’s interactional tools
– emotional climate of the work community
– the role of dialogical tools in interaction in the work community
– mediator’s tools: voluntariness and inclusion

Day 3 (2.6.): Mediation in practice
– benefits of mediation and selling mediation to the parties
– more mediator’s dialogical tools
– simulation exercise of a mediation case in stages

Day 4 (9.6.): Simulation of the mediation process
– difficult situations for the mediator
– more mediator’s dialogical tools
– simulation exercise of a mediation case


Training is organized online, in the Teams application.

The trainer is Pia Lappalainen, docent of performance management and conflict management in the work community and lecturer at Aalto University.

1600€ + vat 25,5 %

Cancellation policy:

You can cancel your participation for this course for free before the last day of signing up for this course.

If you cancel your participation after the last day of signing up for this course, you will be charged 50 % from the participation fee.

If you cancel your participation for the course on the day the course is organized, you will have to pay the whole participation fee.